Health information
A clinic is a business. It is not a different product.
A physician, therapist, dentist or clinic uses IDOFO the way any other business does, on the same Business plans, at the same price. There is no healthcare edition and no healthcare price list.
What IDOFO does not offer is a regulated healthcare service. It is not built to receive patient health information and must not be used for it. That sentence is the whole of the position, and the rest of this page is what it means in practice.
What you can do with it
Everything any other business can. It answers the phone when nobody can get to it, books what you have allowed to be booked into your real calendar, takes a message in the caller's own words, tells you what needs a person, and gives you a public page people can find you on.
Front-desk work — an appointment time, a callback, a question about your opening hours — is ordinary business work, and IDOFO treats it as such.
What you must not do with it
Do not put patient health information into IDOFO. Not a diagnosis, not a test result, not a clinical note, not a medication, not a record from your practice system.
IDOFO does not claim HIPAA compliance and is not a HIPAA-ready service. Compliance is not a setting that can be switched on. It needs signed agreements with every vendor that could see such information, a security review, written incident procedures and a legal review — none of which software can grant itself.
Nor does IDOFO tell you the reverse. Not offering a regulated service does not mean no obligation could ever attach to information you hold, and nothing on this page is advice about what applies to your practice. What IDOFO can tell you is what it undertakes, which is above, and what it refuses, which is below.
The rule, on every plan
Some questions are not the assistant's to answer.
These refusals are not a healthcare feature and are not something anybody buys or switches on. They apply to every IDOFO account, because the caller who asks a medical question does not know or care what kind of business they have rung.
Each one is checked before the assistant's model sees the question — a prompt is a request, and this has to be a rule. The refusal becomes a message for you with the caller's own words attached, so somebody finds out and can ring them back.
urgent
“That sounds like it needs help sooner than I can arrange. I am going to pass this straight to the practice.”
diagnosis
“I am the practice’s assistant, not a clinician, so I cannot tell you what is wrong. Let me take your details and have someone call you back.”
treatment
“I cannot advise you on what to do about a medical problem — that has to come from a clinician here. I can take a message and get it to them, or book you an appointment.”
medication
“I cannot give advice about medication, including doses or whether to keep taking something. Let me take a message so a clinician can call you.”
test results
“I am not able to give out results. I can take your details and have someone from the practice call you about them.”
insurance coverage
“I cannot tell you what your insurance will cover — that is between you and them, and I would only be guessing. I can take a message for the office and they will come back to you.”
What it says about an emergency is your own wording, not IDOFO's. IDOFO ships no universal emergency script: what to tell somebody differs by country, by specialty and by what you have arranged, and a hardcoded one would be wrong somewhere, said confidently, to somebody in trouble. With nothing set, it says it is passing the call to a person and invents no number.
If this changes
There is no regulated offering today, and this page will say so when there is.
The engineering for one exists and is kept working — per-account data separation, an audited access model, retention controls, a vendor registry that refuses any service it has not been told about, and a readiness gate computed from the running system rather than ticked by somebody. Infrastructure runs under a signed Google Cloud business associate agreement.
None of that is an offer, and listing it is not a promise about when. It is here because the honest answer to “could IDOFO do this one day” is that the technical foundations are built and the agreements and reviews are not, and because a page that said nothing would invite the guess that nothing exists.